Return Policy

At Bolt, we want you to be completely satisfied with your purchase. If you are not satisfied with your soap product for any reason, we offer a hassle-free return process. Please review our return policy below for more information.

• Eligibility for Returns

1.1 Unused and Unopened Products To be eligible for a return, the soap product must be unused, unopened, and in the same condition as when you received it. It should be in its original packaging with all accompanying materials and accessories.

1.2 Time Limit You must initiate the return process within 4 days of the date of purchase. After this period, we may not be able to process your return.

• Return Process

2.1 Contact Customer Support To initiate a return, please contact our customer support team via [email/phone] within the specified time limit. Provide your order details, including the order number, product name, and reason for the return.

2.2 Return Authorization Once your return request is approved, our customer support team will provide you with a return authorization number (RA number) and further instructions on how to proceed.

2.3 Return Shipment You are responsible for securely packaging the product and shipping it back to us. Please include the RA number on the package and ensure that it is clearly visible. You may choose a shipping method of your preference, but we recommend using a trackable shipping service to ensure the safe arrival of the returned product. The shipping costs for the return will be your responsibility.

• Refund Process

3.1 Inspection and Processing Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria stated in Section 1. If the return is approved, we will process the refund.

3.2 Refund Method The refund will be issued using the original payment method used for the purchase. Please note that any shipping fees paid during the original purchase are non-refundable.

3.3 Refund Timing Refunds will be processed within [X] business days of receiving the returned product. The exact timing of the refund may vary depending on your payment provider.

• Exceptions

4.1 Damaged or Defective Products If you receive a soap product that is damaged or defective, please contact our customer support team immediately. We will work with you to resolve the issue and provide a replacement or refund, including any applicable shipping fees.

4.2 Final Sale and Non-Returnable Items Certain items, such as discounted or promotional products, may be marked as final sale and are non-returnable. Please review the product description or contact our customer support team for more information.

• Contact Us

If you have any questions, concerns, or need assistance with the return process, please contact our customer support team using the information provided below:

Bolt Soap Ltd.
Email: info@boltcare.net
Phone: 0333 333 BOLT(2658)

By purchasing our products, you acknowledge and agree to comply with the terms and conditions outlined in this Return Policy.

Note: This Return Policy does not affect your statutory rights as a consumer.